Experienced, Professional and Flexible - Just Like the Industry We're In.
We are pioneers in managing and handling budget hotels. Our services currently focused in managing, developing and marketing the budget hotels. The Base Hotels - Kuala Kubu Bharu of Selangor State and Base Suntex Hotel, Cheras in Kuala Lumpur. Although it known as budget hotel, the services we provide are as 3-star and looking forward to carry beyond. Combined experience is a significant measure of a hotel management industry, our desire for continuous improvement and stability for our people keeps us from complacency. We continue to hone our proven processes for operational efficiencies, marketing strategies, and technical applications, even as the industry totally changed in 2020. Fueled by entrepreneurial spirit, we have adapted to meet the needs to hotels working to stay in business, streamline operations and even find profitability during and after the Covid-19 pandemic.
“Your leisure is our priority”. The mission of the Base Hotel Management is to provide services on the highest level in order to satisfy the demands and expectations of guests. We practice our mission on 3C concept which is clean, convenient and comfort. The cutting edge in our services is the ability to provide developers with strong brand leverage, cost-effective management services and financial viability. Our management services also encompass expertise in sales and marketing, finance and operations.
The ideology of our vision is set the highest standards of service quality as budget hotel
but more on to 3 to 5-star concept.
We do successfully manage and operate the facilities and increase company profit through performance index, quality exceptional service and marketing. Developing and managed health and safety plans in the workplace according to legal guidelines to our guest and among our staff.
Human Resource Utilization is the extent to which available human resources are deployed effectively for the maximum achievement of individual, collective, organizational or national goals and objectives.
Extensive training provided in terms of handling guests, room checking-in/check-out, information about hotels and its facilities, handling guests complaints and provide solutions. Supervise staffs of all front desk activities, phone calls, and emails. Besides we perform reviews & feedbacks concurrently.
House Keeping is the management of household affairs. Primary training is to maintain the cleanliness standard of hotel, syllable lies with technical skills, attitude, personal development and knowledge skills. We construct housekeepers to implement day to day tasks efficiently, safely and appropriately.
Food & Beverage services engages itself in the provision to the people who are away from their homes. Our F&B service manager and chef will provides menus which satisfies our guests. Trained staffs serves and provide information about dishes in simple and clear way which satisfies our guests hunger and thirst.
Banquet Service is a range of service styles for large catered events, such as weddings, award ceremonies, charity dinners, and sports team banquets. Banquet service style features with plated food, buffet or food stations. In banqueting we provide training for our staffs according to standard of table etiquette.
Security Service at Base Hotels Safety and Security with comfort is our main priority for our Guests. Well trained staffs will handle security at star hotels level. Using CCTV we monitor and patrol the activities in and around of our hotels. You can ensure the peace of mind and being protected at all times.
Sales & Marketing experienced in maximizing hotel’s revenues by developing programs to increase occupancy and make profitable use of its accommodation, meeting and leisure facilities. Promoting existing & introducing new brands to the market. Budget analysis, plans, schedules the expenditures that meets their quotas.